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Frequently Asked Questions


Ordering Process

Delivery / Postage Services
Reservation of Items


About Balloons

Cancellation, Return & Exchange Policy

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Ordering Process


How do I place an order?
You may place order through?
a. Website at www.partywholesale.com.sg
b. Email to (sales@partywholesale.com.sg)


Will I receive confirmation acknowledgement?

Upon successful submission, customer will receive a confirmation page and an online order ID. Our system will forward an auto-generated e-invoice to your email almost instantly. Party Wholesale Centre sales team will call you within 1 working day for order confirmation. If you do not receive our confirmation call, please contact our sales team at 6445 0508 or email to sales@partywholesale.com.sg.


How advance must I place the order?
Party Wholesale Centre encourage customer to place order at least 3-5 working days prior to the party (except customized banner). For customized banner, orders have to be placed 7-10 working days in advance.

Cut off time for last minutes purchase?

Customer may still place order for last minute purchase via online, before 2pm daily, from Monday to Saturday only. If delivery service is not available, customer may collect at 81 Frankel Ave S(458209) from 10am to 4pm.

Kindly note we will only process order when full payment is made. We do not accept cash upon delivery or self collection.


How do I amend order?
Changes to the order have to be made within 48 hours from purchase made, you may:
a. Email to sales@partywholesale.com.sg
(state name, contact number and order ID for sales office to get back by next working day)
b. Call to 6445 0508
Please Note :
- Please do not submit another online order to avoid double ordering.
- Last minute changes may not be accommodated.

What are the payment methods?
Party Wholesale Centre accepts
a. Credit or Debit Card (Visa /Master)
b. Bank transfer via ATM
c. Bank transfer via Internet Banking



When must I make the payment?
a. Credit Card

Website will prompt for credit card payment upon checkout page. After transaction is made, Party Wholesale Centre will immediately receive the successful credit card payment.

b. Bank transfer (Internet banking/ ATM)

All payment has to be made within 48 hours before delivery date. Failure to do so, order will not be processed.


How to confirm successful receipt of internet banking or ATM transfer payment?
Please keep receipt after ATM transfer is made. Party Wholesale centre will inform customer of successful transaction through email or sms.

Cash upon delivery or self collection accepted?
Party Wholesale Centre does not accept payment upon self-collection or delivery. Please place your order online and make payment either throughcredit/ debit cards or bank transfer (internet banking /ATM).

Do you provide Surprise Balloon Delivery?
Party Wholesale Centre do NOT provide surprise balloon delivery. 


Will pay by credit card slow down shipment of orders?
There will be no payment-related delays in your order. Party Wholesale Centre will receive authorization instantly when you place your order through credit card.

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Delivery / Postage Services


Minimum order for delivery or postage service?

We provide delivery and postage services to all orders, there is no minimum requirement. Fee varies with purchase’s weight, size, quantity and delivery modes.


Type of Delivery Services
Party Wholesale Centre provides:

a.  Mail Postage (Refer table 2a)

i.  Normal mail by Singpost

ii.  Registered mail by Singpost

iii.  Overseas mail (please email to sales@partywholesale.com.sg for postage fee)

b.  Onsite delivery service (Refer table 2b)

iv.  Normal service

v.  Express service

Table 2a
Singpost Mail Postage Charge

Table 2b




Do you provide FREE delivery?
We do not have free delivery service.

Change of delivery address
For changing of delivery address, please call Party Wholesale Centre at 6445 0508 or email: sales@partywholesale.com.sg. Party Wholesale Centre will not be liable for orders that have already been mailed out, should the wrong address be given by customer.

Not at delivery address when items are delivered
Due to the tight delivery schedule, driver may not be able to wait for you. Hence, he will proceed to the rest of the delivery and turn back to you at the last slot, which is usually very late or out of the pre-arranged time. When 2nd trip is involved, additional delivery charge of $25 is incurred.

Do you provide International Shipping?
Please email us at sales@partywholesale.com.sg for international shipping rates. Please provide following information in the email.
a. Delivery Address
b. Items to be sent

Availability of Self Collection?
Customer may self-collect at 81 Frankel Ave Singapore 458209 (nearest MRT is Kembangan station EW06) from 9am to 4pm on Monday to Saturday and 9am to 1pm on Sunday and public holidays. Enter BBQ Wholesale and sales staff will be out to assists you.

Self Collection Timing
Monday to Saturday : 9 am to 4 pm
Sunday & PH : 9 am to 1 pm
Click here to view the map and direction to Party Wholesale Centre
Click here to view how many balloons can fit into a car

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Reservation of Items


Do you reserve items?
Party Wholesale Centre requires payment to be made to secure the items. All unpaid orders in shopping cart will be cleared after 3 days.

Are your items ready stock?
All items in Party Wholesale Centre are ready stock unless stated as out of stock (oos) or sold out. If the quantity required is not available, you will be prompted by the system to make amendments.
Should there be an item currently not in stock, we reserve the right to replace it with another type or with equivalent value, and subject to availability.

Is preorder out of stock items accepted?

If you are interested in Party Wholesale Centre out of stock (oos) product, please email us at sales@partywholesale.com.sg to enquire.


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About Balloons


How soon will you inflate the balloons before delivering to customer?

1.  Foil balloons will be inflated 2 to 3 hours before delivery to check for leakage or manufacturer’s defects.

2.  Latex balloons will be inflated 1 hour before delivery.


How do you seal the balloons opening?
All foil balloons come with self-sealing opening, except for those 9inches or 14 inches foil balloons that need to be heat-sealed.

Will Party Wholesale Centre fill balloons to its maximum capacity?
All balloons will be inflated to a maximum of 95% of its capacity to allow for hot air expansion.

Do you deliver helium balloons?
We do deliver helium balloons but are subjected to availability. Please call 6445 0508 to check for availability. If our sales office are closed, please proceed with the online transaction and choose self collection and state under the comment box your delivery details. Once sales staff received your order the next working day, they will call to confirm on your order.

How long will helium balloon last and how soon should I collect balloons?

1.  Latex helium balloons (collect 1 to 2 hours before party)


2. Foil helium balloons (collect 1 to 5 hours before party)



Remarks
a. Due to the hot weather in Singapore, balloons will be inflated up to a maximum capacity of 95% to cater for expansion of helium gas and avoid bursting the balloons.
b. Float time specified above is based on estimation and varies with different environmental conditions. Party Wholesale Centre will not held liable for any under-performance expectation.
c. At Party Wholesale Centre, we ensure balloons are at their “freshest” condition by inflating balloons 1 hour before delivery or collection. This time allow balloons to settle down and at the same time, check for leakage and defect.
d. Items sold are not exchangeable or refund except for items delivered with defects. Request for exchange must be made within 1 hour of receipt for helium balloons and 24 hours for all others items. 
e. Do not breathe in helium from a balloon. Helium is non-toxic nor flammable, but breathing it can result in asphyxiation.
f. Burst latex balloons may be a potential choking hazard for young children (below six years old). Do not leave children under 6 years old unaccompanied with latex balloons.

How will balloon be given to us?

Our standard method to tie balloons are as follow: 

a.  Helium Latex Balloons


b.  Helium Foil Bouquet Balloons


c.  Helium Jumbo Balloons / single foil balloon

Note: Decorated balloon weights can be purchased at “Balloon Accessories” category. 



How many pieces of balloons can fit into a saloon car?
Generally, a saloon car with no passenger, no child seat and empty boot fit about 40 to 50 latex balloons; SUV / MPV fit about 70 to 80 balloons while a van can fit about 100 to 200 balloons.

It is highly recommended to turn on air-conditioning while transport balloons to keep them cool. Do not leave balloons too long in car boots and park cars in shaded area whenever possible. 


How do I care for balloons during transportation?
Turn on the car engine before loading the balloons in the car to avoid balloon bursting due to warm air in the car. Do not leave balloons long in the car boot. Wind down the window a little to avoid deflation due to the cold air-conditions.

Do you provide helium inflation service?
Size & Type of Balloons Estimated Price
11" to 12" Latex Balloon $1.20 each
a. 18" Mylar Balloon
b. Pet Walker Balloon
$2.50 each to $3.00 each
22" to 39" Mylar or Foil Balloon $3.00 to $14.00 each
40" Mylar or Foil Balloon $12.00 to $18.00 each

What can I do if foil balloons deflates slightly
You can add in helium gas and if no helium gas is available, you may use a hand pump or straw to blow in some air into the balloon opening. Please do not over blow or else the balloon may burst.

Why did my balloon burst?
Helium expand and expand a lot faster than normal air, balloon will burst if place in very warm area and under direct sunlight. Hence Party Wholesale will not fill balloon to its maximum capacity to allow room for balloon expansion, lower the possibility of balloon bursting.

Can the balloons be re-used and re-filled with helium gas?
a. Latex balloon
Inflated latex balloons cannot be refilled and re-used at all?
b. Foil Balloon
You can refill the deflated foil balloons with helium gas but it depends on the balloons condition. The floating time of re-used foil balloons will no longer be as good as new balloons due to wear and tear during first time usage. Re-used foil balloon may also burst during refilling or deflate sooner than stipulated duration.

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Cancellation, Exchange & Refund Policy


What is your Cancellation Policy?

Cancelling or postponing of orders must be made three (3) business days prior to the event by phone or email. 

Instructions that are received less than three (3) business days are subjected to a 50% charge on the total bill. Balance 50% will be refunded by Party Voucher. 

Instructions that are received on the event day are subjected to a 100% charge on the total bill. 

Party Wholesale Centre will not be able to cancel order once order has been confirmed or mailed out. 


Contact Details: 

Phone : 6445 0508 (9am to 5pm from Monday to Friday)

Email : sales@partywholesale.com.sg


What is your Return & Exchange Policy?

All sales are final and goods sold are non-exchangeable and non-refundable.

Postage

All items are carefully inspected and packed with extra care before mailed out to guarantee items do not get damaged during transit. Party Wholesale Centre will not be responsible for mishandled mail, which is beyond our control. We seek your kind understanding on this.

In the event item mailed out is incorrect or missing, please drop us an email within 3 working days from date of receipt of goods. We will do a one-to-one exchange for the item. Should the original item be out of stock, we will do a refund. Party Wholesale Centre will not be liable for any exchanges or refunds after this period.

Self Collection

Customer are required to check through items immediately upon pickup of item. 

Helium Balloons

Strictly no refund or exchange once helium balloons are handed over to customer in good condition upon Self-Collection. As temperature, weather, how balloons are being handled and transportation play a huge role in how long balloon will last. It is fairly common for balloons to gradually become softer or smaller over time.

Uninflated Balloons

In the rare circumstance that an item has a defect, please drop us an email within 3 days from date of receipt of goods. We will evaluate each incident on a case-by-case basis to determine. It is the customer’s responsibility to bear postage charges when defect items are being sent back to us. Kindly note original delivery fees are not refundable. 

All items returned are subject to Party Wholesale Centre inspection. We will not replace foil balloons which have been overinflated, as indicated by tears along the seam area; burned, or puncture holes; poorly sealed as evidenced by wrinkles in the neck of a heat-sealed balloon (when supplied flat), exposed to moisture of any form; roughly handled, improperly stored, or balloons exposed to high temperatures or direct sunlight. 

Delivery

Customer are required to check through items immediately upon pickup of item. 

Helium Balloons

Strictly no refund or exchange once helium balloons are handed over to customer in good condition upon delivery. As temperature, weather, how balloons are being handled and transportation play a huge role in how long balloon will last. It is fairly common for balloons to gradually become softer or smaller over time. 

Uninflated Balloons

In the rare circumstance that an item has a defect, please drop us an email within 3 days from date of receipt of goods. We will evaluate each incident on a case-by-case basis to determine. It is the customer’s responsibility to bear postage charges when defect items are being sent back to us. Kindly note original delivery fees are not refundable. 

All items returned are subject to Party Wholesale Centre inspection. We will not replace foil balloons which have been overinflated, as indicated by tears along the seam area; burned, or puncture holes; poorly sealed as evidenced by wrinkles in the neck of a heat-sealed balloon (when supplied flat), exposed to moisture of any form; roughly handled, improperly stored, or balloons exposed to high temperatures or direct sunlight.